Refund policy

We want you to be happy with your purchase! This policy outlines the guidelines for returning items purchased from the crossbus.com online store.

Returns & Refunds

• We gladly accept returns of unopened, unused and undamaged, or defective components if notified within 5 days of receiving your order.
• We will cover the return shipping cost. You will receive instructions on how to return your items free of charge.
• A restocking fee will not be charged for any returned items.
• This policy applies only to components purchased directly through our website, crossbus.com. Items purchased from other retailers or marketplaces are not covered under this policy.

How to Return an Item

• To initiate a return, please contact us at sales@crossbus.com within 5 days after receiving your order. Include your order #.
• We will provide you with a prepaid return shipping label and instructions on how to return your item(s).
• Once we receive your returned item, we will inspect it per the conditions of our policy and process your refund within 10 business days. You will receive a notification via email when your refund is complete.

Exceptions

• We cannot accept returns of our assembled solutions.
• We cannot accept returns on items that have been used or installed.
• We cannot accept returns on items that are damaged due to misuse or neglect.
  

Questions

If you have any questions about our return policy, please don't hesitate to contact us at sales@crossbus.com.